Our major concern is to maintain our happy relationship with you our customer.

Policy: It has always been www.bambooshoot.co.uk policy to treat our customers in exactly the way we like to be treated ourselves. Our toes curl at the sight of small print, but to reassure you, here are our terms and conditions:

Supply:
We undertake to despatch goods by first class post the day after ordering from our web pages. E-mail confirmation of receipt of payment and date of postage will be sent to you the customer.

Delivery:
Obviously, you the customer, recognise that we rely on Royal Mail's postal service to perform the 'contract'.
Occasionally there are times (less than 0.01%) when, due to circumstances entirely beyond our control, our goods have not arrived by the requested time. As soon as we have learned of this we have always offered immediate despatch of a replacement parcel - providing the selected goods are available for despatch.

Guarantee:
In the light of the forgoing, you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our products and service. Your statutory rights under the current consumer protection laws are not affected.

Refunds:
In the event of loss, late delivery or dissatisfaction with the product supplied and when a replacement is not acceptable, please contact us by email and we will arrange for the goods to be returned and a full refund given (paypal).

Contact:
We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified.

Data & Privacy:
The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment. There are NO circumstances under which, this information might be passed to a third party.

Complaints:
We take any complaint very seriously and would expect to contact you almost by return.

Law and Jurisdiction:
Any contract for your purchase from www.bambooshoot.co.uk is governed by, and has to be interpreted under, the Law of England, and you agree that such contract will be subject to the non-exclusive jurisdiction of the English courts.

Final Note:
We suppose because we have always enjoyed an open and trusting relationship with our existing customers, it grieves us to have to write down what has just been mutually understood between us over so many years. In so doing it has somehow denigrated that

good old British sense of fair play......